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Escalation & Resolution Management
Escalated
17
▲ +3
Resolved (7d)
42
▲ +8
Avg. Age
1.4 d
▼ −0.2
Legal Risk
2
0
Escalation & Resolution Management
View All| Case | Origin | Escalated To | Reason | Age | Status | ||
|---|---|---|---|---|---|---|---|
| ESC-1060 | Ticket TKT-48221 | SBSamuel Bello |
High-value client | 6 h | In Progress | ||
| ESC-1050 | Complaint CMP-30188 | FAFatou Abena |
High-value client | 1 d | Resolved | ||
| ESC-1036 | Ticket TKT-48221 | DADavid Abena |
SLA breach | 4 h | Escalated | ||
| ESC-1048 | Claim CLM-50132 | GKGrace Kouam |
SLA breach | 4 h | Escalated | ||
| ESC-1032 | Claim CLM-50132 | BOBrigitte Ondoa |
SLA breach | 6 h | Resolved | ||
| ESC-1045 | Complaint CMP-30188 | PJPierre Jaiswal |
High-value client | 1 d | Escalated |
Showing 1–6 of 147 records