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Support Dashboard
Customer, transporter and driver support
Open Tickets
184
▲ +12
Avg. First Response
18 min
▼ −4
SLA Breached
9
▲ +2
CSAT
4.6 / 5
▲ +0.1
Resolved Today
212
▲ +26
Tickets by Channel
184Total
App
42%
Phone
28%
Email
18%
WhatsApp
12%
Ticket Volume
OpenedResolved
Needs Attention
View All| Ticket | Subject | Requester | Priority | Assignee | SLA | Status | |
|---|---|---|---|---|---|---|---|
| TKT-48900 | Payment not reflected | NNNadine Nana |
Medium | MDMoussa Diallo |
2h left | Open | |
| TKT-48888 | Invoice amount mismatch | DADavid Abena |
Critical | CNClarisse Njoya |
5h left | Resolved | |
| TKT-48888 | Driver rude behaviour | SNSalomé Nkomo |
Critical | MAMoussa Abena |
Breached | Escalated | |
| TKT-48888 | Wrong delivery address | COClarisse Ondoa |
Critical | ABAmina Biyong |
1d left | Open | |
| TKT-48868 | Cannot upload POD | JAJean Ateba |
Medium | EOEric Ondoa |
2h left | Open | |
| TKT-48845 | Delivery delayed – no updates | JNJean Nana |
Medium | NANadine Abena |
Breached | In Progress |